Return Policy

At SLCPRINT, we stand behind the quality of our products. If you experience any issues with the printing quality or hardware functionality of your purchase, we're here to help.

Faulty Printing Quality:

If you receive a product with noticeable defects in the printed image, including but not limited to:

  • Missing or misaligned print elements
  • Streaking or banding

Please contact us within 5 days of receiving your order with clear photographic evidence of the printing defect.

Faulty Hardware:

If your product exhibits any hardware malfunctions, such as:

  • Failure to power on or operate correctly
  • Broken or damaged components upon arrival
  • Malfunctioning mechanical parts

Please contact us within 5 days of receiving your order with a detailed description and, if possible, photographic or video evidence of the hardware issue.

Replacement Process:

Upon verification of a faulty printing quality or hardware issue, we will:

  • Provide a free replacement of the affected product.
  • Cover all associated shipping costs for the return and replacement.

How to Initiate a Replacement:

  1. Contact our customer support team at sales@slcprint.com or 801-755-5759.
  2. Provide your order number and a detailed description of the issue.
  3. Attach clear photographic or video evidence of the defect.
  4. Our team will review your request and provide instructions for the replacement process.

Exclusions:

  • This policy does not cover damage caused by misuse, negligence, or accidental damage by the customer.
  • This policy does not cover normal wear and tear.
  • This policy does not cover issues caused by customer provided images that are low resolution, or otherwise unsuitable for printing.
  • This policy does not cover customer dissatisfaction with design. Only with physical product defects.

Our Commitment:

We are committed to ensuring your satisfaction with our products. If you encounter any problems, please don't hesitate to contact us. We're here to make it right.